Lightcast makes professional, high-end OVP, CDN and
Online Marketing Services affordable to everyone. In order to keep prices
low, Lightcast provides easy-to-learn interfaces and management tools in
client accounts. This part of your Lightcast Service Package is called
“Software as a Service” (SaaS).
Supported by the Support
around the software as a service – such as how to use your Control Center,
Social Media Management Desk, or the various parts of the Online Media
Management System in your Lightcast Account is supported by the “Support
Center” under support.lightcast.com . Tutorials, manuals, step-by-step
guides, knowledge-base and FAQs are the resources for self-education on
“all-things stream, social media and Lightcast Control Center”.
Aside from self-managed digital media and social media publishing
systems, certain Lightcast Service Packages also include specific
development projects, such as the development of publishing/broadcast
outlets. These publishing properties are websites, apps or feeds, manually
programmed/built for you. Certain Service Packages include a specific range
of such custom-developed publishing properties, which each client has to
inquire on whenever ready to take advantage of them.
On top of that, additional website- and
app-development services can be ordered.
All web- and app-development projects are supported
through your Lightcast Control Center, the Lightcast Support Center, and by
Customer Care via email support.
The leasing-contract for the LightcasterXD, Lightcast’s own
live-stream-encoder, includes phone-support.
Support request not
covered by the discounted Service Packages:
- Questions on “How to use your Lightcast
Control Center”. For this purpose various resources such as Tutorials,
Guides, FAQs are provided in the Support Center; How-to-Use Webinars
for Clients are provided.
- Hardware or software setup, configuration and
issues (such as your own live-stream-encoders, local 24/7 playout
systems, local network issues, routers, computers, camera and mixer
connections, audio levels, ISP related issues, graphic design
questions, satellite or cable-TV equipment, how to use Roku boxes or
other personal TV-hardware, etc…).
- Content Development such as audio and video
production, creation of photo/image/graphic content, writing of blogs,
articles, tweets, newsletters.
- Web- and App Development outside of the
specified Scope of Service of your Service Package.
- Business Plan/Business Development: product
development, pricing, sales & support of your company’s products
and services, feasibility studies, market research.
Is personalized support available for the above
questions and needs? Yes! Absolutely! Discounted consulting packages are
available for the most common consulting needs, such as
configuration/trouble-shooting of your own hardware- or
software-live-encoder, 1-on-1 workshop on your Lightcast Control Center and
(social) media setup and other frequently requested consultations. Please
check out your Control Center for special offers and discounted consulting
For more extensive “Signature Business and Tech
Consulting” - please inquire on a personalized quote.